TOLL-FREE PROVISIONING

When a company decides to buy toll-free service from DIPVTEL, we guarantee zero downtime and here is why. We load our customer TFN on each carrier but if our customer is already using one of our suppliers, we set up routing initially on one or 2 of the carriers not currently being used.

We do extensive testing once the new trunk is set up between the DIPVTEL gateways and customers. Each carrier is tested to show that the call is being delivered with the correct digits on the ANI and the DNIS. 

Once that is done we go into SMS to change to the new carrier and once the new plan updates call just starts to route successfully. 

We then bring in the carrier that was previously being used by our customer and run the same testing and only then do we implement a robust complex 3-carrier routing plan to provide the lowest possible cost for our customer.

We pride ourselves in our vast knowledge of the toll-free business and our customers will absolutely say "DIPVTEL is always there to help us but most important is that they tell us when we have an issue on our equipment even before we know because they monitor our traffic all day and all night!